Panoramic view of Chicago in front of a body of water

Notice of Accessibility

Accessible Hotel Downtown Chicago

Accessible Features & Amenities 

At the Hotel Saint Clair, we are committed to ensuring that all of our guests have a comfortable and enjoyable stay. We strive to provide accessible accommodations and services to meet the needs of all of our visitors. This Accessibility Statement outlines our ongoing efforts to make our facilities and services accessible to everyone, including those with disabilities.

 

Property Accessible Features

  • Accessible Public Entrance:
    • The entrance to the hotel is wheelchair accessible, and we have automatic doors for ease of entry.
  • Accessible Emergency Exit
    • Designed with adequate width for wheelchair access.
  • Accessible Registration Desk:
    • Our registration desk is designed to accommodate guests with disabilities. Our staff is trained to offer assistance with check-in and provide information about accessible features within the hotel.
  • Accessible Lounge/ Lobby/Public Area:
    • All public areas, including the lobby, bar, and lounges, are designed with accessibility in mind. They are spacious and have clear pathways for wheelchair users.
  • Accessible Elevators:
    • Our hotel is equipped with elevators that serve all floors, providing easy access to guest rooms, and all hotel amenities.
  • Accessible Parking (Valet Only):
    • We offer accessible parking spaces with our dedicated valet service on property, located near the entrance of the hotel, with adequate width for wheelchair access.
  • Accessible Public Restroom:
    • Accessible restrooms are available in the lobby area, as well as in various other public areas of the hotel.
  • Accessible Fitness Center:
    • Our fitness facilities are accessible, with adequate width for wheelchair access.
  • Accessible Guest Room Spaces:
    • We have a range of accessible rooms equipped with features such as wider doorways, grab bars, and accessible bathrooms. These rooms are designed to ensure comfort and convenience for guests with disabilities.
  • Assistive Devices:
    • We provide a range of assistive devices upon request, including TTY devices for guest use and visual strobe light alarms.

 

Accessible Guestrooms

 

Double Bed with Accessible Roll-in Shower

  • Visual strobe light alarms
  • Wheelchair maneuvering clearance
  • Loop easy-grab drapery wands
  • TTY for guest use
  • Toilet grab bars
  • Shower grab bars with detachable handheld spray unit
  • Foldable shower seat

King Bed with Accessible Roll-in Shower

  • Visual strobe light alarms
  • Wheelchair maneuvering clearance
  • Loop easy-grab drapery wands
  • TTY for guest use
  • Toilet grab bars
  • Shower grab bars with detachable handheld spray unit
  • Foldable shower seat

 

Website Accessibility  

Hotel Saint Clair is committed to ensuring digital accessibility for people with disabilities seeking to visit Chicago. We are continually improving the user experience for everyone and applying the relevant accessibility standards. 


Conformance status 

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Hotel Saint Clair Website contains WCAG 2.0 level AA conforming functionality. Conforming functionality means that efforts were taken during the development of the website to follow WCAG standards. 


Compatibility with browsers and assistive technology 

Hotel Saint Clair Website is designed to be compatible with the following assistive technologies: 

  • Chrome, Firefox, and Safari browsers on JAWS, NVDA, and VoiceOver screen reader technologies 

Technical specifications 

Accessibility of the Hotel Saint Clair Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: 

  • HTML  
  • WAI-ARIA 
  • CSS 
  • JavaScript  


Limitations and alternatives 

Despite our best efforts to ensure accessibility of the Hotel Saint Clair Website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below. 


Known limitations for the Website: 

  • TripAdvisor 
  • Instagram 
  • HotelNetwork 
  • GuestNetwork 
  • Facebook 
  • Feedback & Contact 

 

Additional Services

Staff Training

Our staff receives regular training on providing excellent services to all guests, including those with disabilities. They are well-equipped to assist with any specific needs.

Communication

We are committed to effective communication with our guests. Our staff is trained to use various communication methods to ensure that everyone feels welcome and well-informed.

Feedback

We value your feedback from our guests. If you have accessibility requirements or suggestions for improvement, please do not hesitate to let us know.

 

 

We Welcome Feedback


We welcome your feedback on the accessibility of the Hotel Saint Clair Website. Please let us know if you encounter accessibility barriers. Additionally, if you need any assistance or have any questions about the accessibility features of the hotel or require help reserving an ADA accessible, please reach out to us with the contact information below.  

Phone: (312) 787-3580

E-mail: gm@chicagostclairhotel.com  

Hotel address: 162 E Ontario St, Chicago, IL 60611